About Us

About Heatraq — Genuine Heating & Hot Water Spare Parts You Can Trust

Heatraq was created to provide heating engineers, electricians, plumbers, and property professionals with a dependable source of genuine Heatrae Sadia and Baxi spare parts — without long lead times or uncertainty about compatibility.

With years of experience in the heating and electrical industry, we understand the importance of having the right component, at the right price, delivered at the right time. A failed valve or faulty immersion heater can bring work to a halt, so our mission is simple:

Supply authentic parts quickly, reliably and affordably.

We stock a growing catalogue of OEM (Original Equipment Manufacturer) components, including immersion heaters, thermostats, water heaters, valves, expansion vessels and essential fittings. Every part we offer is sourced from trusted manufacturers and listed with clear specifications to help both professionals and homeowners make confident decisions.

Who We Serve

·       Heating engineers & plumbing contractors

·       Electricians and maintenance teams

·       Landlords, property managers & facility specialists

·       Homeowners needing genuine replacements

·       Schools and colleges – easy to install water heaters

What Sets Us Apart

·       Only genuine parts — never aftermarket or unverified substitutes

·       Technical clarity — accurate descriptions & compatibility details

·       Fast UK shipping using trusted carriers

·       Competitive pricing aligned to industry needs

·       A continuously expanding catalogue of premium OEM components

At Heatraq, our priority is supporting the professionals who keep homes and businesses running safely and efficiently. Whether you’re performing a simple swap-out or a full system service, we’re here to help you get the job done right.

 

Need help? Support & FAQs

Do you only supply genuine parts?

Yes. Heatraq only supplies genuine OEM parts from manufacturers such as Heatrae Sadia and Baxi. We don’t sell unverified or
pattern parts, so you can specify and fit with confidence.

Can you help me check if a part is compatible with my system?

Absolutely. If you’re unsure which part you need, send us your cylinder or appliance model, and where possible the part number or a clear photo of the data plate. We’ll help you identify a suitable genuine replacement
before you order.

Do you supply trade customers and businesses?

Yes, Heatraq is built with trade in mind. Heating engineers, electricians, landlords and maintenance teams are all welcome. If
you place regular orders or manage multiple properties, contact us to discuss
ongoing supply support.

How quickly can you deliver?

Most in-stock items are dispatched same or next working day using trusted UK
carriers. At checkout you’ll see available delivery options and estimated
timeframes based on your location and order size.



What if I order the wrong part?

If you’ve ordered a part in error, please contact us as soon as possible. Subject to our returns policy and the part being unused and in resalable condition, we’ll work with you to arrange a return or exchange.

Can homeowners order directly, or is Heatraq trade only?

Homeowners are welcome to order directly from our website. However, for safety and
compliance we always recommend that installation and servicing is carried out
by a qualified professional.