Track Your Order
Check the progress of your Heatraq order, from dispatch to delivery.
View your order status
Open your order confirmation or shipping confirmation email and select View your order to see your order status. If prompted, verify your details using your order number and the email address or phone number used at checkout.
Track your delivery
When tracking is available, follow the tracking link in your shipping confirmation or order-status page to visit the carrier’s website. If the carrier asks for a tracking number, copy it from your shipping confirmation.
Tracking updates depend on the carrier and may appear after the first parcel scan. If your shipment has no tracking number, live tracking won’t be available.
Need a hand?
Can’t find your confirmation? Check your spam or junk folder. For help with your delivery, reply to your order confirmation email with your order number.
Need help? Support & FAQs
Do you only supply genuine parts?
Yes. Heatraq only supplies genuine OEM parts from manufacturers such as Heatrae Sadia and Baxi. We don’t sell unverified or
pattern parts, so you can specify and fit with confidence.
Can you help me check if a part is compatible with my system?
Absolutely. If you’re unsure which part you need, send us your cylinder or appliance model, and where possible the part number or a clear photo of the data plate. We’ll help you identify a suitable genuine replacement
before you order.
Do you supply trade customers and businesses?
Yes, Heatraq is built with trade in mind. Heating engineers, electricians, landlords and maintenance teams are all welcome. If
you place regular orders or manage multiple properties, contact us to discuss
ongoing supply support.
How quickly can you deliver?
Most in-stock items are dispatched same or next working day using trusted UK
carriers. At checkout you’ll see available delivery options and estimated
timeframes based on your location and order size.
What if I order the wrong part?
If you’ve ordered a part in error, please contact us as soon as possible. Subject to our returns policy and the part being unused and in resalable condition, we’ll work with you to arrange a return or exchange.
Can homeowners order directly, or is Heatraq trade only?
Homeowners are welcome to order directly from our website. However, for safety and
compliance we always recommend that installation and servicing is carried out
by a qualified professional.