Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Need help? Support & FAQs
Do you only supply genuine parts?
Yes. Heatraq only supplies genuine OEM parts from manufacturers such as Heatrae Sadia and Baxi. We don’t sell unverified or
pattern parts, so you can specify and fit with confidence.
Can you help me check if a part is compatible with my system?
Absolutely. If you’re unsure which part you need, send us your cylinder or appliance model, and where possible the part number or a clear photo of the data plate. We’ll help you identify a suitable genuine replacement
before you order.
Do you supply trade customers and businesses?
Yes, Heatraq is built with trade in mind. Heating engineers, electricians, landlords and maintenance teams are all welcome. If
you place regular orders or manage multiple properties, contact us to discuss
ongoing supply support.
How quickly can you deliver?
Most in-stock items are dispatched same or next working day using trusted UK
carriers. At checkout you’ll see available delivery options and estimated
timeframes based on your location and order size.
What if I order the wrong part?
If you’ve ordered a part in error, please contact us as soon as possible. Subject to our returns policy and the part being unused and in resalable condition, we’ll work with you to arrange a return or exchange.
Can homeowners order directly, or is Heatraq trade only?
Homeowners are welcome to order directly from our website. However, for safety and
compliance we always recommend that installation and servicing is carried out
by a qualified professional.